Repair/Return Procedures
Click here to download our repair and return policy.
RETURN GOODS AUTHORIZATION
“RGA” (Return Goods Authorization) numbers must be obtained through our Aurora, Illinois sales office prior to returning product that is considered in warranty. All paperwork accompanying shipment must note our RGA number. For any end user returns, product must be returned through an authorized JB wholesaler.
FREIGHT
The customer is responsible for freight back to Aurora.
REHANDLING CHARGE
JB Industries has a 20% rehandling charge on all returns in which credit is issued. All product must be clean and in resalable condition. Product that needs repackaging will be charged an additional 5%.
Brass fittings must be returned in full box quantities and in the original JB box to receive credit.
Rehandling charge does not apply on shipment errors or mistakes in ordering IF product is returned within 30 days of shipment.
CREDIT
Credit will be calculated using the previous year’s price sheet or discount unless a copy of the invoice is submitted with the return. Product other than JB’s or obsolete items will be scrapped and no credit issued.
SHIPPING INFORMATION
JB Industires, Inc.
601 N. Farnsworth Ave.
Aurora, IL 60505
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