#

Warranty/Repair

OTC Warranty- Only Vacuum Pumps are covered under the OTC warranty.  All other product is warranted via return of product to wholesaler for RGA and evaluated at the factory.

Any changes or modifications made to any product voids the warranties.

Download the OTC Warranty

Products sold by JB Industries Inc. are warranted for a 12 month period from the date of sale with the following exceptions:

  • Vacuum pumps are warranted for 24 months over-the-counter
  • Digital gauges are warranted for 12 months 
  • Rothenberger tools are warranted for 24 months 
  • Manifolds have a lifetime warranty on the bar only, parts are not covered.

All other JB Products are warranted for twelve months from date of purchase against manufacturing defects only.

Back to Top

Pumps

JB vacuum pumps are not intended for use on Amonia or Lithium Bromide (salt water) systems. Use of JB vacuum pumps on either of these systems will VOID the product warranty.

Pumps that are in warranty are examined as soon as they arrive at the warehouse so that we may contact the wholesaler regarding our determination. The over-the-counter warranty applies only to the manufacturing defects and is VOID if the problem is determined to be abuse.

CHANGE THE OIL.  Failure to change the oil may void your warranty due to negligence of performing pump maintenance. .  99% of the returns of pumps are due to customer neglecting simple pump maintenance.  

Questions to ask the contractor:

1) When was the last time the oil was changed?

2) What type of system was this running on?

3) When was the last time the pump was working properly?

Next, check the sight glass and test with a micron gauge.  Note the reading and change the oil.  Retest with micron gauge and clean oil.  

Check for signs of abuse:

A. Back bell housing area
B. Side of trap
C. Base broken or missing corners
D. Damage to protective fins and drain valve
E. Flat hit marks on top and bottom corners
F. Handle bent down or broken
G. Intake damaged or missing

Back to Top

Manifolds

Manifolds carry a lifetime warranty on the bar only and does not include coverage of any parts. The 12 month warranty covers manufacturing defects, not abuse. For digital information, please refer to digital gauges.

Check for signs of abuse:

  • Lens cracked, broken or missing
  • Check calibration with the set screw on the gauge
  • Can gauges be loosened by hand
  • Drop marks

Back to Top

Digital Instruments (Gauges, Manifolds, Scales

Check the batteries. The product will provide a low battery warning with flashing dots at the bottom of the display. Plug in and toggle through the settings as well as the temperature setting to check if the sensors are working. Digital manifolds are not to be hung from the back of service vehicles. Damage caused by hanging the digital manifold on the back of service vehicles is considered abuse and VOIDS the warranty.

If sensors are working:

  • Push on/off button to auto-cal to see if it will return to zero
  • Look for cracked case, drop marks, or any abuse
  • Check fittings for drops
  • Display is bold not dimmed or damaged
  • Hook is not bent

For DV22-N

  • Check last recorded vacuum and then hold to clear last recorded vacuum to see if it resets (if the numbers are jumping around, are you using a cold pump?)
  • If the numbers are jumping around after you have disconnected the gauge from the vacuum and it will not return to one, wait until the gauge auto-calibrates and see if it goes back to one
  • Cracked case, coupler is loose at the base of the case, or any abuse
  • O-ring/gasket is not chewed up or damaged
  • Pliers/ channel locks on couplers (no credit, out of warranty) considered abuse
  • Hook is broken

Back to Top

Rothenberger Tools

Check for signs of abuse.

Back to Top

How to Return Product

Prior to returning any product to JB, you are required to obtain a Return Goods Authorization (RGA) number. This RGA number expires 30 days after issuance. Contact the JB Customer Service Department at the following addresses to request your RGA number:

Phone: 800.323.0811 or +1.630.851.9444
Fax: 800.552.5593 or +1.630.851.9448
E-mail: customerservice@jbind.com

Insure that all returned products are packed adequately to avoid any damage in shipment. Paperwork should be placed in a separate plastic bag and should include JB’s assigned RGA number, a description of the problem, a copy of the invoice, and any customer assigned repair or purchase order number (if applicable.) The recommended packing procedure for vacuum pumps is outlined below.

Returning Vacuum Pump for Repairs

Before returning the pump to the factory, follow these steps to ensure that no additional charges are incurred because of poor packaging.

  1. Completely drain oil from pump and close off all valves and place pump in plastic bag and seal.
  2. Cushion bottom of carton with packing paper or crumpled up newspaper before putting pump in carton. Use packing paper or crumbled newspaper around all sides and top. DO NOT USE PEANUTS.
  3. Place all paperwork in a separate plastic bag and seal. Please included RGA number issuedby JB and a detailed description of the problem.
  4. If an estimate is required prior to repair, be certain this is clearly specified and highlighted.
  5. Depending on the time of year, allow 2-4 weeks for repair service.

Ship Pump To:

JB Industries
Repair Department
601 N. Farnsworth Ave.
Aurora, IL 60505

FOR VACUUM PUMP REPAIRS ONLY

Customers in Alaska, Arizona, California, Idaho, Montana, Nevada, Oregon, Utah, and Washington have the option of sending their vacuum pump repairs to JB or to Merced Wholesale:

Merced Wholesale
805 S. Fremont
Alhambra, CA 91803
Phone: 626.293.5710
Fax: 626.289.1196

For customers opting to use the Merced Wholesale facility, prices, terms and conditions must be obtained from Merced.

Back to Top

Limited Warranty

JB limits this warranty to the repair, replacement or credit at invoice price (JB’s option) of products that, in JB’s opinion, are defective due to defects in workmanship and/or materials. Warranty claims resulting from obvious product abuse, misuse such as broken parts or lack of maintenance including failure to keep the vacuum pump filled with clean oil, abnormal use or normal wear and tear will not be honored as warranty repair and will be subject to JB’s published repair cost. This express warranty is in lieu of and excludes all other warranties, guarantees and/or representations, express or implied, of JB and/or the manufacturer of such products that make NO WARRANTY OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE. Technical information, recommendations, and advice as to properties and useages of materials, design, installation and use of products, engineering and other matters are provided as an accommodation and are intended only as suggestions. Although they are believed to be accurate, based on JB’s knowledge and experience, JB assumes no obligation or liability for any results obtained in their use or application, and they are not to be construed as establishing any warranty, expressed or implied. In no event shall JB be liable for claims for any damages whatsoever (whether direct, foreseeable, consequential or special) suffered by buyer or anyone else arising out of any breach by JB. JB makes no warranty to those defined as consumers in the Magnuson-Moss Warranty-Federal Trade Commision Improvement Act

Back to Top