RETURN FOR REPAIR
JB provides reliable, superior quality products. However, in the event that your instrument requires repair, you are required to contact JB Customer Service Department to obtain a Return Goods Authorization (RGA) number.
Ensure that all returned products are packed to avoid damage in shipment. Warranty claims for items damaged in transit will not be honored. Refrain from applying stickers or strong tape on product face as item may be returned with no manufacturer defects. Paperwork should be placed in a separate plastic bag and should include JB’s assigned RGA number, a description of the problem, a copy of the invoice, and any customer assigned repair or purchase order number, if applicable. Please provide contact information (name, address, phone, email) of whom to inform of package receipt as well as the person authorized to accept repair charges should the warranty be void. Product returns for repair will not be accepted without an RGA number from JB Industries.
RETURN GOODS AUTHORIZATION
Return Goods Authorization (RGA) numbers must be obtained through customer service in the Aurora, Illinois office prior to returning product that is considered within warranty. All paperwork accompanying shipment must note the assigned RGA number. For end user returns, product must be returned through an authorized JB wholesaler.
Customer is responsible for freight shipment to Aurora, Illinois.
JB Industries has a 20% rehandling charge on all returns in which credit is issued. All product must be clean and in resalable condition. Product that needs repackaging will be charged an additional 5%.
Brass fittings must be returned in full box quantities and in the original JB box to receive credit.
Rehandling charge does not apply on shipment errors or mistakes in ordering if product is returned within 30 days of shipment.
Credit will be calculated using the previous year’s price sheet or discount unless a copy of the invoice is submitted with the return. Product other than JB’s or obsolete items will be scrapped and no credit issued.
RGA# (enter RGA#)
601 North Farnsworth Avenue
Aurora, IL 60505 USA